Refund policy

Kloudwel Return & Refund Policy

We want you to love your Kloud chair. If something's wrong, here's how we handle it:

Damaged or Defective Items
If your chair arrives damaged or defective, contact us within 7 days of delivery at hello@kloudwel.com with photos of the issue. We'll send a full refund or a replacement — no need to ship anything back.

Changed Your Mind
If you're not happy with your purchase, you may request a refund within 30 days of delivery. Because of the size and shipping cost of this item, we do not require the chair to be returned — simply reach out to us and we'll process your refund.

Refund Timing
Approved refunds are issued to your original payment method within 5–10 business days.

Not Covered
- Requests made after 30 days from delivery
- Normal wear and tear
- Damage caused by misuse or improper assembly

How to Start a Return or Refund
Email us at hello@kloudwel.com with your order number and a brief description of the issue. We'll take it from there.